Frequently asked questions

Members have 24/7 gym access. With a trial booking or entry pass, your access depends on the times covered by your booking or pass. Use the GYMONE app to enter.

Choose a membership, book a session or buy an entry pass. This includes trial bookings and day passes. Complete your profile and use the GYMONE app for entry.

GYMONE offers 1, 6, and 12 month memberships. Visit the membership page for current options and payment details.

Every membership includes 24/7 gym access, group courses, premium equipment, separate showers, and free parking. Some benefits depend on the plan you choose.

Yes. Your first self guided trial workout is free to book. You can also choose an intro training if you would like a coach to guide your first session.

An intro training is a coach led session where you get to know the gym, receive equipment guidance, and leave with a training plan to start with. Depending on your membership, you also get a Body Scan, which gives your training a clear direction.

Yes. You can book a single entry for time on the training floor. See Passes and Trials for the current price and duration.

Yes. A 10 visit pass is available if you would like flexibility without a membership. See Passes and Trials for the current details.

GYMONE offers a mix of strength, conditioning, mobility, Pilates, CrossFit, HIIT, and more. Browse the current schedule and book your place online or in the app.

Group courses are included with an active membership. Check the current course schedule to find a class that suits you.

A Body Scan gives you a clear view of muscle mass, body fat percentage, and hydration. A coach helps you understand the results and turn them into your next training step.

Yes. You can book a one hour personal coaching session with a GYMONE coach and choose the support that fits your goal.

Yes. Book a free studio tour to see the space in person, or take the 3D tour whenever it suits you.

GYMONE is at Herostrasse 7, on the fourth floor, in 8048 Zurich Altstetten. Free parking is available in front of the building, and Altstetten station is about one minute away.

GYMONE is Qualitop certified and recognised by Swiss health insurers. Ask your insurer about its current reimbursement amount and requirements.

For every person you bring to GYMONE who starts a membership, you both get 1 month added to a 12 month membership.

Prices start at CHF 150 per session. We are happy to advise you individually on single sessions or packages.

From age 18.

Yes, you can pause your membership in case of illness or injury. Please bring a doctor's certificate.

Yes, you can pause your membership for up to 3 months. The fee for this is CHF 50.

Yes, you can do this quickly and easily directly through the GYMONE app or website.

You can find our current supervised hours at the bottom of this page. These are the times when our team is available to help you.

If you received your badge before 1 June 2026, your CHF 50.– deposit will be credited automatically to your next membership renewal once you register in the app. Your badge will be deactivated when the credit is applied at your renewal. From then on, use the app to open the door.

The app is optional. If you do not register in the app, your badge will continue to work, even after your membership renewal. From 3 November 2026, reminders and invoices will only be sent by email.

Once you switch to the app, your CHF 50 badge deposit will be credited towards your next renewal. You do not lose anything, quite the opposite.

Once you have set up the app, the anniversary Spin the Wheel will appear. Every spin wins a discount on an annual membership or free membership time. The promotion runs until 31 December 2026.